Guides And Advice

Our VoIP guides and advice help UK homes and businesses understand the move away from traditional landlines and switch with confidence. Whether you want to keep your existing number, use your current handset, or avoid problems during the 2027 landline switch-off, these guides explain everything in simple, practical terms.

VoIP Guides and Advice for UK Homes and Businesses Switching to Digital Voice

Many people only discover the risks of switching broadband or moving to Digital Voice when it is too late. Cancelling a service or changing provider before a number has been safely ported can result in losing a long-standing landline number. These guides are designed to help you avoid those mistakes and choose the right approach before placing an order.

What our guides and advice can help with

• Understanding the UK landline switch-off and what it means for you
• Keeping your existing landline number when moving to VoIP
• Using a VoIP adapter with your existing home or office handset
• Choosing between VoIP apps, adapters and desk phones
• Understanding the difference between basic Digital Voice and full VoIP
• Checking whether your broadband setup could affect number porting

Advice before switching broadband or phone provider

Before changing broadband provider, it is important to understand how your current phone service is connected. Some customers still have a traditional phone line, while others already use a router-based Digital Voice service. The correct order of steps can vary depending on your setup.

If you want to keep your existing number, the correct order of steps can vary depending on your current setup. Cancelling or changing services at the wrong time can lead to delays or, in some cases, losing your number.

To avoid this, we recommend using our simple step-by-step VoIP onboarding guide. It will show you exactly what to do based on your current setup, including when to place orders and how to safely keep your number.

This guide takes less than a minute to complete and gives you a clear, safe path to switching without risking your number.

VoIP Onboarding Guide →

Simple, practical VoIP advice

Our guides and advice avoid technical jargon wherever possible. We aim to make VoIP easy to understand for residential customers, home-based businesses, charities, and companies with multiple users. VoIP works with any reliable broadband provider, and with the right setup, you can keep your number, use an app, connect an adapter, or add features such as call greetings, call routing, voicemail-to-email, and business hours.

These guides and advice are written to give you clarity before making any decisions.

VoIP Guides and Advice for UK Homes and Businesses

VoIP Adapter & Apps