What is a “Digital Landline” or “Digital Voice” or “VoIP”?
With a lot of people confused about what a “Digital Landline” or “Digital Voice” or “VoIP” (Voice Over Internet Protocol) is, there is no doubt there is a lot of concern and worry.
In a recent article published by BBC it has come to light that BT has pushed back the digital landline switch deadline.
Most people don’t like change when it is thrust upon them at any age, let alone those who are elderly or disabled. The Technology age is moving very fast and it is unfair to expect everyone to keep up.
BT has decided to delay the transition from traditional copper-based landlines to Digital Voice internet-based services due to concerns from vulnerable users. Initially paused last year after telecare devices malfunctioned, the switch affected nearly two million UK users relying on personal alarms.
BT, which also serves EE customers, initially aimed to complete the transition by the end of 2025 but has now shifted the deadline to January 2027. Despite this, Silver Voices, an advocacy group for the elderly, criticizes the revised timeline as insufficient. Dennis Reed, the head of Silver Voices, argues that the extension is too short to ensure adequate safeguards for vulnerable customers. He also points out that telecom companies, including BT, have yet to clearly define who qualifies as a vulnerable customer, calling the January 2027 deadline premature.
The transition is controversial because it could lead to service outages, especially in rural areas, potentially leaving users of life-saving personal alarms disconnected. BT’s new schedule includes improved measures to protect vulnerable customers and those with additional needs. Howard Watson, BT’s head of security and networks, emphasized the need to shift to digital services due to the aging and fragile nature of the 40-year-old analogue technology. He stressed the importance of managing the migration smoothly while providing necessary provisions for vulnerable users.
BT plans to offer “resilient solutions,” including free battery backup units and hybrid phones that can use both broadband and mobile networks. However, some campaign groups find these solutions confusing. Elizabeth Anderson, head of the Digital Poverty Alliance, highlighted the need for clear communication about the changes and raised concerns about the costs of new phones, battery packs, and the necessary support to help users adapt to new technologies.
This transition is part of BT’s broader Digital Voice changeover plan, which mandates an internet connection for all households. It remains unclear whether other firms will follow BT’s revised schedule.
Moreover, the shift to VoIP is confusing for many, particularly the elderly and vulnerable who depend on simple, reliable landline phones. The technical complexity and new requirements, such as maintaining charged backup batteries, pose significant challenges. Ensuring these users understand and adapt to the new system is crucial to the success of the Digital Voice initiative.
Read more about the Big Switch Off here…
